Frequently Asked Questions

SHIPPING

How much does shipping cost?

Where you do you ship? Can you ship internationally?

Will my chocolate arrive safely, unmelted, and beautiful?

Can I split my order to ship to different addresses?

Can I get it shipped without a invoice? (It’s a gift.)

HOT CHOCOLATE BALLS

What are Hot Chocolate Balls? Candy? Liquid filled? Hot chocolate flavored?

Do I need to refrigerate / freeze them?

How do I make hot chocolate with the hot chocolate balls?

How will I know which flavors are which?

I’m allergic to ______, what are the ingredients of hot chocolate balls and how are they made?

Are Hot Chocolate Balls vegan / vegetarian / Kosher / Halal?

Can I get a custom sleeve of balls?

Can I just eat them?

Can I make them with water?

What is couverture chocolate?

How is this different from melting a chocolate bar into milk?

What are "Lumps of Coal" hot chocolate balls?

Where are the Saturday Morning Cereal Balls?

FLAVORS

What are the Hot Chocolate Ball flavors?

How dark are the Dark Hot Chocolate Balls?

How spicy / hot is the Aztec?

Is the Mocha very coffee-y?

What flavor is "Marshmallow"?

Why honey? Does the chocolate have a strong honey flavor?

Is the sugar-free fat / calorie free?

How many calories are in each ball?

Didn't you used to have another flavor called Espresso?

Where did the Limited Edition flavor go?

The Gift Box

How does shipping work? Is it different from your other products?

I need to order multiple boxes to the same address,, How does that work?

I have a gift box and other products in my cart, I did not get a choice of shipping price, why?

Can I substitute sleeves? Can you place the products I've selected in my cart into a gift box?

When customizing my box, some combinations seem to go away or are unavailable, why?

Do the gift boxes show up inside another box? Are they gift wrapped in some way?

I am allergic to ____. Can I safely enjoy the gift box?

GENERAL

How do I contact you?

Where can I find your schedule of events?

Do you sell in bulk?

Can I get these for favors for a holiday party?

Can I visit your store?

Why are they called Hot Chocolate Balls?

Do you wholesale? I want your product in my store!