Hot chocolate balls are solid confections with a unique
formulation which makes them pretty rugged and amazingly resistant to heat. We
pack each order in tissue so nothing shifts in the box during transport.
However, if you live in a particularly warm climate (South
Texas, Miami, etc.) and need your hot chocolate fix in August, we can ship your
order with some cold packs for a small additional fee. Contact us at info@chocolatesU.com and we
will work with you to make sure everything arrives in perfect condition.
Unfortunately, even under the best shipping circumstances,
something could go horrible wrong, like sudden changes in the weather or a poor
decision by the delivery service… so if you have concerns that the contents of
the box may be melted (box was left on the radiator in the mail room, a freak
heat wave in October and the box was in the sun on the porch all afternoon, etc.),
here is what to do:
1.
Bring the box in to a cool room and place it UNOPENED, and label
side up on the table for a couple of hours (or better overnight) to cool
down.
2.
Carefully open the box and assess the Hot Chocolate Balls
a.
If they look good (roundish, encased in colorful foil) but are
still soft to the touch, let them sit undisturbed in the box several more hours
or overnight and they should solidify. Use
and enjoy!
b.
If there is a hot, melted mess squished all inside that box,
contact us at info@chocolatesU.com and
we will work with you to make it right.
